FAQ
*Where can I find a store near me that carries Jessica Louise?
Currently we are in select boutiques all over the world and by appointment At Our Private Studio Downtown Los Angeles is Open Monday-Friday 11am-6pm Saturday 12-5 And by appointment any reasonable time. Please Contact us if you are in two on a Friday and can come in until 9pm or whenever, Jessica is very accommodating with Studio appointments.
*What is your privacy policy?
We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only.
*How long does it take to receive my order?
All orders should be shipped with in 1-2 weeks of your order, except during weekends or rush seasons, depending on what you have ordered. In order to offer you special items and color options I personally cut and sew by hand many of the items available for sale on my shop. If it is an in stock item you have ordered it will ship within 2-3 business days. We use the USPS service which offers online package tracking ( in the USA only)which you will receive via email once your order has been shipped. International buyers I suggest using global express if you want tracking for your shipment. If an item is for a special event or gift please make a notation in the comments section when ordering and I will make special consideration for you.
*Do you ship internationally?
Yes!, We ship internationally with the exception of a few countries..
* Do you custom make orders to my body type?
We can accommodate adding length and width on some garments, but specific requests would need to be emailed to myself at jl@JessicaLouise.com
*What is your return policy?
Because many things are made to order we accept exchange only. You may always exchange for another size or a different garment on our shop for the same value. We always want you to be happy with your garments and accessories. However you must make your exchange with in 4 weeks of receiving your items. All items for exchange MUST be in brand new, unworn or altered condition. We do not accept garments back that have deodorant or any other stains. Please try on garments with care. Also Garments that have any odors IE: Cigarettes, Perfume etc are not returnable. Please contact us if you have any questions.
* How do I exchange my items?
Please include a note with your address, reason for return and what you would like in exchange. You can always email Sales at jl@jessicalouise.com with any questions regarding exchange or return shipping costs.
Our address is: Jessica Louise Inc. 846 s broadway STE 1103 1 Los Angeles,CA 90014 213 489 1066
Please contact us if you have any questions regarding an order. Most items are hand cut and sewn by Jessica Louise at the studio hence the wait time. If you have a special event or request on an item please make a note in the comments section when ordering. Thanks so much.